Outstanding service is defined as delivery service far above current customers rising expectations that keeps them coming back.  The program and concept we use is a 5 step plan to teach employees and leaders the essentials to delivering extraordinary service.
1. Vision of Extraordinary Service
Delivering with every interaction with the belief that every touch point matters.
2. Great Service Cultures
Communicating a vision of values that support a Raving fan culture.
3. Know Your Customers
Know what they want, their personal preferences and needs.
4. Recognize Your Best
Reward your top customers employee’s creating loyalty and partnership.
5. Empower Your Teams
Each team member taking the lead to drive extraordinary service by using their best judgment and doing the right thing.